Refund Policy

1. 30-Day Money-Back Guarantee

If you are not satisfied with Outflow AI, contact us within 30 days of your first subscription charge and we will issue a full refund — no questions asked. This guarantee applies to new subscribers only and covers the initial payment on any plan (monthly or annual).

To claim your refund under this guarantee, email u.sholakhau@gmail.com with the subject line "30-Day Refund" and include your account email address. We will process the request within 3 business days.

2. General Policy

Beyond the 30-day guarantee above, refunds are generally not provided for subscription fees once billed. Because Outflow AI is a digital service — access is delivered immediately upon purchase and AI processing, lead discovery, and email-sending infrastructure costs are incurred at the point of access — we cannot routinely refund amounts already charged.

This applies to:

• Monthly renewal charges after the first 30 days
• Annual renewal charges after the first 30 days
• Automatic renewal charges where cancellation was not completed before the renewal date
• Unused time remaining after mid-cycle cancellation

3. Cancellation

You may cancel your subscription at any time from your account settings or via the Paddle customer portal (link available in billing emails from Paddle). Cancellation takes effect at the end of the current billing period. You retain full access to the Service until that date. No partial-period refund is issued upon cancellation.

It is your responsibility to cancel before your next renewal date if you do not wish to be charged for the next period.

4. Additional Exceptions

Outside the 30-day guarantee, we will consider refund requests in the following limited circumstances:

a. Billing errors

If you were charged an incorrect amount due to a billing error on our part, contact us within 7 days of the charge. We will investigate and, if the error is confirmed, refund the overcharged amount.

b. Extended service unavailability

If the Service experiences unplanned downtime exceeding 48 consecutive hours caused solely by our infrastructure failure (not by third-party services, scheduled maintenance, or force-majeure events), you may request a pro-rated credit for the affected period.

c. Statutory rights

Where applicable consumer protection law grants you a statutory right to a refund or cooling-off period, we will honour that right. Qualifying requests must be submitted within the legally required timeframe.

5. How to Request a Refund

1. Email u.sholakhau@gmail.com with subject "Refund Request"
2. Include your account email address
3. Include the charge date and amount
4. Describe the reason for your request

We respond to all refund requests within 5 business days. Refunds outside the guaranteed 30-day window are approved at our discretion, except where required by law.

6. Refund Processing

All refunds are processed by Paddle, our Merchant of Record, to the original payment method. Processing typically takes 5–10 business days depending on your card issuer or bank. Access to the Service is terminated immediately upon refund approval.

7. Contact

For refund and billing questions:

• Email: u.sholakhau@gmail.com
• Phone: +995555169986